Terms of Service

EZRegulars provides a WhatsApp ordering assistant and a self-service business portal to partner businesses — restaurants and grocery stores today, and other repeat-purchase local businesses as the platform grows. Customers place orders with a partner business through WhatsApp; the business manages its menu, hours, staff, and orders through the portal. These terms cover use of both.

A business using EZRegulars is responsible for the accuracy of its own menu or product range, prices, opening hours, and order fulfilment — EZRegulars provides the ordering and messaging infrastructure, not the food or service itself, and is not a party to the contract between a business and its customer for a given order. Online payments are processed via Stripe; a business is responsible for completing Stripe’s own verification (KYC) before accepting online payment.

EZRegulars charges a commission of 5% of the order value on every order placed through the service, whether the customer pays online or in cash. There is no subscription, no setup fee and no minimum term. For orders paid online, the commission is deducted automatically at the time of payment. For cash orders, it is invoiced monthly in arrears. One staff phone number for order alerts is included; each additional number costs €5 per month and is invoiced monthly. Up to three staff numbers are supported.

Online payments are processed by Stripe into the business’s own Stripe account, and Stripe’s processing fee is charged to that account in addition to the EZRegulars commission. At the time of writing Stripe’s published rate for a German account is 1.5% + €0.25 for standard European Economic Area cards, 2.8% + €0.25 for premium EEA cards, 2.5% + €0.25 for UK cards and 3.15% + €0.25 for other international cards, with a further 2% where currency conversion is required; other payment methods are priced separately. These are Stripe’s charges, not ours, and Stripe may change them — the current rates are at stripe.com/de/pricing. If an order is refunded, EZRegulars returns its commission in full, but Stripe does not return its processing fee.

By placing an order through EZRegulars, you enter into a contract directly with the business you ordered from, not with EZRegulars. Order confirmation, cancellation, and refund policies are set by that business; contact them directly for order-specific issues. See our privacy policy for how your order and consent data is used.

Don’t use the service to send unlawful, abusive, or fraudulent messages, attempt to disrupt or reverse-engineer the platform, or use it for anything other than genuine ordering/business-management activity it’s designed for.

We aim to keep the service available and reliable but don’t guarantee uninterrupted access — third-party providers we depend on (WhatsApp/Meta, Stripe, Google, our hosting providers) can affect availability outside our control. We may change or discontinue features as the platform develops, and will update these terms accordingly.

To the extent permitted by law, EZRegulars is not liable for indirect or consequential losses, or for the acts or omissions of partner businesses or third-party providers (WhatsApp/Meta, Stripe, Google) whose own terms and policies also apply to your use of the service. Nothing in these terms limits liability that cannot be excluded under German law (e.g. for intent or gross negligence, or injury to life, body, or health).

A business may stop using the service at any time; EZRegulars may suspend or terminate access for a business that violates these terms or applicable law. Ending access doesn’t affect obligations that already arose (e.g. a payment already processed).

These terms are governed by German law. Where mandatory consumer-protection law in your country of residence gives you additional rights, those rights are not affected.

We’ll update this page as the service changes. Last updated: 29 August 2026.

Questions about these terms — use the contact details in §1.