Customers search again
Even loyal customers reopen marketplace apps, compare offers and rebuild the same order.
Customer relationships for local businesses
Grow your regular customer base.
EZRegulars helps restaurants and grocery stores build direct customer relationships through simple conversations, current offers, loyalty and effortless reordering.
Built from real local business operations in MunichNo new customer app requiredHuman-controlled orders and offers
BB
Your favourite local shopDirect ordering
Welcome back, Rahul 👋
Would you like to see today's offers, browse what's in stock, or order your usual?
Today’s offersOrder my usualBrowse products
What is my loyalty status?
You have 12 of 15 qualifying direct orders. Three more unlock your next reward 🎉
Keep marketplacesfor discovery and new customers
Build direct relationshipsafter customers already know you
Measure the outcomerepeat orders and commission dependency
The opportunity
Your repeat customers already know you. Why make them start from zero every time?
Delivery marketplaces are excellent at helping customers discover restaurants and grocery stores. But once someone becomes a regular, the business still has limited control over the ongoing relationship.
Customers call for offers
Staff repeatedly answer questions about prices, discounts, product availability and loyalty rewards.
The relationship stays indirect
The business delivers the goods and service, but has limited ability to recognise, reward and understand regular customers.
The direct journey
Make returning easier than searching again.
The first version is intentionally simple: a conversational layer connected to business-approved information and a human-confirmed ordering workflow.
Open the conversation
The customer scans a QR code or opens the business’s direct chat.
See what matters now
Current offers, products, availability, opening hours and loyalty status.
Order in plain language
“Same as Friday, but add two more and swap the large one for a small.”
The business confirms
Staff confirms the price, availability and delivery or collection time.
The relationship grows
Order history and loyalty progress help make the next visit easier.
Designed around repeat business
What the platform can manage
Start with a controlled pilot. Add automation only where it removes real work for customers or staff.
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Easy repeat ordering
Customers can reorder favourites, adjust quantities and add notes without rebuilding a cart from scratch.
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Business-controlled offers
Only approved, active offers are displayed. AI never invents a discount or price.
★
Simple loyalty
Clear reward rules, progress visibility and adjustments for cancellations or exceptions.
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Customer memory
Remember delivery details, preferences and previous orders with appropriate consent.
✓
Human confirmation
Staff remain in control of availability, final price, delivery time and acceptance.
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Business outcomes
Track direct orders, repeat rate, average order value, response time and estimated commission dependency.
Not another marketplace
Use marketplaces to get discovered. Use EZRegulars to be remembered.
EZRegulars is not designed to replace the platforms that bring new demand. It focuses on the moment after a customer already knows and trusts the business.
Customer stageBest channel
Discover a new shopMarketplace
Compare many shopsMarketplace
Ask about today’s direct offerEZRegulars
Order from a known favouriteEZRegulars
Build loyalty and recognitionEZRegulars
Consent-first by design
Useful conversations without unwanted marketing.
The pilot should begin with customer-initiated conversations. Promotional messages are sent only where the business has an appropriate, recorded permission and an easy unsubscribe mechanism.
Read the website privacy template- ✓Official business messaging channels
- ✓Minimum necessary customer data
- ✓Separate transactional and marketing messages
- ✓Consent timestamp and policy version
- ✓Immediate opt-out handling
- ✓The business remains the source of truth
Starting with restaurants and grocery stores
A relationship layer for local commerce.
The same underlying problem exists in cafés, bakeries, groceries, salons, gyms and other local businesses: they need an effortless way to recognise and retain customers without depending entirely on third-party marketplaces.
Pilot programme
Help shape the first version.
We are looking for an early restaurant or grocery store partner in Munich to test direct conversations, offers, repeat ordering and loyalty with real customers.
- Controlled launch with one business
- Human-confirmed orders
- Clear metrics and weekly learning
- No promise of replacing existing marketplaces
Put your business forward
Tell us who you are and a little about the place. We read every one, and we'll come back to you — there's nothing to install and nothing to pay while we talk.
Register your businessRather just ask something first? Email us.
Questions
